The Office of Congressional Affairs also oversees all Congressional correspondence. When a Congressional letter or request for information is received by the USTR, it is entered into our tracking system, and tasked out to the appropriate staff for response. USTR's Correspondence Analyst follows up and works with USTR offices, as appropriate, to ensure items are responded to in a timely manner.
Along with the Executive Office of the President (EOP), USTR is implementing a new Customer Relationship Management (CRM) system. USTR plans to migrate to the new system in May 2010. The new CRM system gives the USTR several new capabilities that provides for more efficient management of correspondence. The system will allow our small staff to respond to a large number of requests quickly and efficiently.
USTR's process provides high-level visibility of all Congressional correspondence. Our goal is to guarantee that all Senators, Congressmen, and Committee leadership have been afforded the benefit of written USTR responses before the Ambassador is scheduled to meet with them.
